Terms of Service

1. Definitions and Acceptance

In these Terms, “Customer,” “you,” and “your” refer to the person or entity purchasing or using the Services. “Prairieland Technologies,” “we,” “us,” and “our” refer to Prairieland Technologies LLC. “Services” means our websites, web hosting, email hosting, domain-related services, server services, technical services, and any other product or service that references these Terms.

If you do not agree to these Terms, you may not purchase or use the Services.

2. Eligibility and Authority

You must be at least eighteen (18) years old and legally capable of entering into a binding contract. If you purchase or use the Services for a company or organization, you represent that you are authorized to bind that entity to these Terms.

You agree to provide accurate, complete, and current account, contact, and billing information.

3. Services

Services may include shared hosting, reseller hosting, virtual or dedicated servers, website and database hosting, email hosting, domain services, SSL certificates, migrations, backups, software licenses, dedicated IP addresses, technical support, and related technology services.

The features, limits, prices, and billing periods for each Service are described on our website, checkout page, invoice, order form, or service description. Unless expressly stated otherwise, Services are self-managed.

4. Account Security

You are responsible for all activity performed through your account. You must protect usernames, passwords, API keys, recovery codes, and other credentials; maintain a current email address; and promptly notify us of suspected unauthorized access.

We may require identity or payment verification before activating, modifying, transferring, restoring, or releasing an account.

5. Orders and Activation

All orders are subject to acceptance, fraud screening, payment verification, availability, and compliance review. Submitting an order does not require us to accept it.

We may reject or cancel an order because of incorrect pricing, suspected fraud, legal or sanctions concerns, previous violations, capacity limitations, or unreasonable operational or security risk.

6. Fees, Billing, and Payment

You agree to pay all fees, taxes, usage charges, overages, and other amounts associated with your Services. Except where expressly stated otherwise, fees are charged in advance.

You authorize us and our payment processors to charge your selected payment method for initial orders, renewals, plan changes, add-ons, applicable taxes, disclosed overages, and other authorized charges.

Invoices are due on the date shown. A payment is not complete until it has cleared and is no longer subject to reversal.

7. Automatic Renewal

Unless an order, plan description, or applicable law states otherwise, recurring Services automatically renew at the end of each billing period.

By purchasing a recurring Service, you authorize us to charge the payment method on file for each renewal until the Service is canceled. Renewal pricing may differ from introductory or promotional pricing and will be charged at the then-current rate unless otherwise agreed in writing.

Cancellation stops future renewals. It does not automatically reverse a renewal payment that has already been processed.

8. Price and Service Changes

We may change Service pricing, features, resource allocations, software, infrastructure, or supported technologies. Material pricing changes ordinarily take effect at the next renewal, and reasonable notice will be provided when practicable.

Your continued use or renewal after a change takes effect constitutes acceptance of that change.

9. Failed Payments, Suspension, and Collection

If a payment is late, declined, disputed, reversed, or unsuccessful, we may retry the payment, restrict account changes, suspend Services, disable access, decline renewal, terminate Services, or refer the balance for collection.

Suspension does not cancel amounts already owed and does not guarantee continued retention of Customer data.

10. Chargebacks and Billing Disputes

You agree to contact our billing department before initiating a chargeback so that we have a reasonable opportunity to investigate the issue. A chargeback is not a cancellation request.

We may suspend Services related to a chargeback or payment reversal while the matter is investigated. Nothing in this section limits your right to report unauthorized payments, duplicate charges, or legitimate billing errors.

11. Customer Cancellation

You may cancel through the account portal or our designated billing or support channel. A request for technical assistance, suspension, domain transfer, or server shutdown is not automatically a cancellation request.

Unless immediate cancellation is requested and confirmed, cancellation ordinarily takes effect at the end of the current paid billing period. The Service will not renew after the cancellation becomes effective.

If immediate cancellation is selected, access may end immediately and associated websites, email, databases, and backups may be deleted. Immediate cancellation does not create a right to a refund.

12. Refund Policy

12.1 Initial Money-Back Guarantee

New customers purchasing an eligible shared web-hosting plan may request a refund within thirty (30) calendar days after the initial purchase date. The guarantee applies only to the Customer’s first eligible hosting purchase and only when the applicable plan expressly states that it is covered.

12.2 Renewal Payments

All renewal payments are final and non-refundable once processed, except where a refund is required by law or the charge resulted from a verified billing error.

Canceling after the renewal date, including immediately after the renewal payment is processed, does not reverse the renewal and does not create a right to a full or prorated refund.

After cancellation, the Service will ordinarily remain available through the end of the paid billing period and will not renew again. Choosing immediate closure does not entitle the Customer to a refund for unused time.

12.3 Non-Refundable Products and Charges

Unless required by law or expressly stated otherwise, the following are non-refundable:

• Renewal payments;
• Domain registrations, renewals, transfers, restorations, and redemption fees;
• SSL certificates, dedicated IP addresses, and software or control-panel licenses;
• Third-party products and services;
• Setup, activation, migration, installation, and administrative fees;
• Professional services, custom work, and completed labor;
• Bandwidth, disk, CPU, memory, email, and other usage or overage charges;
• Promotional or specially discounted purchases;
• Account credits; and
• Services suspended or terminated for violation of these Terms.

12.4 Refund Requests and Billing Errors

An eligible refund request must be submitted through our designated billing or support system within the applicable refund period. A cancellation request is not automatically a refund request.

Approved refunds will ordinarily be returned to the original payment method. The non-refundable renewal policy does not prevent you from reporting an unauthorized payment, duplicate transaction, incorrect amount, or other legitimate billing error.

12.5 No Prorated Refunds

Except where expressly stated or required by law, prepaid fees are not prorated or refunded for unused time resulting from Customer cancellation, immediate closure, suspension, termination for violation, removal of content, domain transfer, configuration decisions, or failure to use the Service.

13. Bandwidth, Disk, and Resource Usage

Each plan may include limits for disk storage, monthly bandwidth, CPU, memory, processes, input/output operations, databases, inodes, email storage, email sending, concurrent connections, backup storage, and other resources.

Disk usage may include website files, logs, email, databases, temporary files, backups, caches, and all other data stored for the account. Bandwidth may include inbound and outbound traffic, website traffic, email, file transfers, backups, and API requests.

13.1 Excessive Resource Usage

You may not use shared hosting in a manner that materially disrupts a server, network, or another customer. We may notify you, limit or throttle resources, require an upgrade, assess disclosed overage charges, isolate the account, suspend the Service, or terminate the Service.

We may act immediately when necessary to protect system availability, security, or other customers.

13.2 Unlimited Resources

When a resource is advertised as “unlimited,” no fixed quota is imposed for ordinary use consistent with the intended purpose of the plan. Unlimited use does not authorize abusive, disruptive, archival, backup-only, media-warehousing, file-sharing, or unrelated bulk-storage use.

14. Acceptable Use

You may use the Services only for lawful purposes. Prohibited activity includes:

• Fraud, phishing, impersonation, or credential theft;
• Malware, ransomware, spyware, viruses, botnets, or malicious code;
• Unauthorized access, port scanning, vulnerability scanning, or denial-of-service attacks;
• Spam, unsolicited bulk communications, deceptive advertising, or email harvesting;
• Copyright, trademark, privacy, publicity, or other rights infringement;
• Harassment, stalking, threats, sexual exploitation, child sexual abuse material, trafficking, or terrorist activity;
• Distribution of stolen or unlawfully obtained information;
• Circumvention of access controls or technical protections;
• Cryptocurrency mining on shared hosting;
• Unauthorized public proxies, VPN exit nodes, relays, or anonymization services; and
• Any activity that violates law or materially interferes with the Services.

15. Email and Anti-Spam

You may not send unsolicited bulk or commercial messages. You must obtain appropriate consent, accurately identify the sender, avoid deceptive headers and subject lines, provide required unsubscribe methods, honor opt-out requests, and secure mailing systems.

We may impose sending limits, block outgoing messages, disable compromised accounts, or suspend Services when email activity threatens deliverability, network reputation, or compliance.

16. Customer Content

You retain ownership of websites, files, messages, databases, software, code, images, documents, and other material submitted to or stored through the Services.

You grant us a nonexclusive, worldwide, royalty-free license to host, copy, transmit, cache, process, back up, restore, scan, and otherwise use Customer Content only as reasonably necessary to provide and secure the Services, troubleshoot issues, prevent abuse, comply with law, enforce these Terms, and follow your instructions.

You represent that you have all rights and permissions required to use and provide Customer Content through the Services.

17. Content Review and Removal

We are not required to proactively monitor all Customer Content. We may investigate, restrict, quarantine, preserve, disable, or remove content in response to abuse complaints, legal requests, security events, rights-holder complaints, automated security detection, or suspected violations.

18. Copyright Complaints

A copyright owner or authorized agent may submit a notice identifying the copyrighted work, the allegedly infringing material and its location, contact information, required good-faith and accuracy statements, and a physical or electronic signature.

Designated Copyright Agent:
[DMCA Agent Name or Position]
Prairieland Technologies LLC
1504 Vine St
Hays, Kansas 67601
Email:
Telephone: 785-612-3700

We may remove allegedly infringing material and terminate repeat infringers when appropriate. A Customer may submit a legally compliant counter-notification if material was removed by mistake or misidentification.

19. Backups and Data Responsibility

You are solely responsible for maintaining current, independent backups of all Customer Content. Unless a plan expressly includes managed backups, backups are not guaranteed.

Even when backups are included, they may fail, be incomplete or corrupted, exclude some data, have limited retention, contain compromised files, or require an additional restoration fee. You must not use our backup system as your only copy of important data.

20. Security and Software Maintenance

You are responsible for securing and updating content-management systems, plugins, themes, applications, scripts, passwords, mailboxes, databases, API credentials, and locally managed server software.

We may disable, quarantine, patch, restrict, or remove software when reasonably necessary to address an active security threat or compromised account.

21. Technical Support

Support is limited to the scope of the purchased plan. Unless expressly included, support does not cover website design, custom programming, debugging third-party code, search-engine optimization, unsupported software, training, or content creation.

Response and resolution times are targets unless guaranteed in a separate written service-level agreement.

22. Migrations

Migration assistance is subject to compatibility, available access, account size, source-host restrictions, and purchased scope. We do not guarantee that every website, mailbox, database, setting, DNS record, or application can be migrated.

You are responsible for maintaining a backup, providing accurate credentials, testing migrated Services, verifying content, updating DNS, and keeping the prior service active until testing is complete.

23. Domain Services

Domain registrations and renewals are subject to registrar, registry, ICANN, and applicable country-code rules. A domain is not guaranteed until registration is completed and confirmed.

You are responsible for accurate registrant information, verification requests, expiration dates, renewal and redemption fees, and ensuring that registration and use do not violate another person’s rights.

Domain registrations, renewals, transfers, restorations, and redemption fees are non-refundable once submitted or processed. Canceling hosting does not necessarily cancel, transfer, or renew a domain.

24. Third-Party Services

The Services may depend on data centers, carriers, registrars, certificate authorities, control panels, software vendors, payment processors, content-delivery networks, security providers, and cloud providers.

Third-party services may be governed by separate terms. We are not responsible for a third party’s acts, omissions, outages, discontinuation, pricing changes, or security incidents except where required by law.

25. Availability and Maintenance

We use commercially reasonable efforts to maintain availability, but uninterrupted operation is not guaranteed. Interruptions may result from maintenance, hardware or software failures, network issues, cyberattacks, utility outages, third-party failures, legal requirements, Customer actions, or events beyond our reasonable control.

No uptime commitment or service credit applies unless included in a separate written service-level agreement.

26. Suspension and Termination

We may suspend or terminate Services for nonpayment, violations, excessive resource usage, security threats, compromised accounts, suspected fraud, legal requests, abuse complaints, false information, or risks to customers or infrastructure.

Except where required by law or expressly stated in Section 12, suspension or termination does not entitle you to a refund or credit.

27. Data Deletion

After cancellation or termination, we may permanently delete websites, email, databases, backups, snapshots, logs, and other Customer Content. We do not guarantee any post-termination retention period unless required by law or agreed in writing.

You are responsible for retrieving all desired data before cancellation or termination.

28. Privacy and Regulated Data

Our handling of personal information is described in our Privacy Policy. You are responsible for privacy notices and legal obligations applicable to your own websites, applications, customers, and users.

Unless expressly agreed in writing, the Services are not designed for protected health information, payment-card data outside approved integrations, classified information, or other specially regulated data.

29. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

We disclaim express, implied, and statutory warranties, including merchantability, fitness for a particular purpose, title, non-infringement, security, performance, availability, and error-free operation.

We do not warrant that the Services will be uninterrupted, that every defect will be corrected, that data will never be lost, that backups will always be available, or that security measures will prevent every attack.

30. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PRAIRIELAND TECHNOLOGIES AND ITS OWNERS, MEMBERS, OFFICERS, EMPLOYEES, CONTRACTORS, AFFILIATES, SUPPLIERS, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES.

This includes loss of profits, revenue, business, goodwill, data, email, domain use, search ranking, customer relationships, business opportunity, or use of the Services.

Our total aggregate liability arising from a particular Service or these Terms will not exceed the amount you paid for the affected Service during the three (3) months immediately preceding the event giving rise to the claim. For a free Service, total aggregate liability will not exceed fifty dollars ($50).

31. Indemnification

To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless Prairieland Technologies and its personnel, affiliates, suppliers, and agents from third-party claims, liabilities, damages, penalties, losses, and reasonable legal expenses arising from Customer Content, your use of the Services, your violation of these Terms or law, activity through your account, or products and services you provide using the Services.

32. Force Majeure

Neither party is liable for delay or failure caused by circumstances beyond its reasonable control, including natural disasters, severe weather, fire, flood, war, terrorism, civil unrest, utility failure, Internet or telecommunications failure, cyberattack, epidemic, government action, supply-chain disruption, or failure of a critical third-party provider. This section does not excuse payment obligations already due.

33. Dispute Resolution

33.1 Informal Resolution

Before filing a lawsuit or arbitration demand, the complaining party must send written notice describing the account, relevant facts, requested resolution, and supporting documentation. The parties will attempt in good faith to resolve the dispute for at least thirty (30) days.

33.2 Binding Individual Arbitration

Except for eligible small-claims matters or urgent injunctive relief, disputes arising from these Terms or the Services will be resolved by binding arbitration on an individual basis, administered by the American Arbitration Association under the rules applicable to the dispute.

Unless otherwise agreed, arbitration will take place in Ellis County, Kansas, remotely, or through written submissions as permitted by the applicable rules.

33.3 Class-Action and Jury-Trial Waivers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, EACH PARTY MAY BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A MEMBER OF A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION.

For disputes that lawfully proceed in court, each party waives trial by jury to the maximum extent permitted by law.

34. Governing Law and Venue

These Terms are governed by the laws of the State of Kansas, without regard to conflict-of-law principles. For disputes not subject to arbitration, the parties consent to exclusive jurisdiction and venue in the state courts located in Ellis County, Kansas, or the applicable federal court serving that county.

35. Changes to These Terms

We may update these Terms. Revised Terms will be posted on our website with an updated “Last Updated” date. When a change is material, we may provide additional notice through email, the account portal, an invoice, or another reasonable method.

Your continued use of the Services after revised Terms take effect constitutes acceptance, except where additional consent is required by law.

36. Notices

We may send notices to the email address associated with your account, post them in the account portal, display them on our website, or include them on an invoice. You are responsible for maintaining a working email address and reviewing messages sent to it.

37. General Provisions

You may not assign these Terms or your account without our written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, sale of assets, financing, change of control, or transfer of the applicable business.

The parties are independent contractors. These Terms do not create a partnership, agency, employment, fiduciary, franchise, or joint-venture relationship.

Failure to enforce a provision is not a waiver. If a provision is invalid or unenforceable, it will be modified or severed to the minimum extent necessary, and the remaining provisions will remain effective.

Provisions that by their nature should survive cancellation or termination will survive, including payment, refund limitations, intellectual property, confidentiality, data deletion, disclaimers, liability limitations, indemnification, dispute resolution, and governing law.

38. Entire Agreement and Order of Precedence

These Terms, the Privacy Policy, applicable service descriptions, order forms, service-level agreements, and supplemental policies constitute the entire agreement concerning the Services.

If documents conflict, the following order generally applies: a separately signed agreement; an order form or service-level agreement; a product-specific supplemental policy; these Terms; and the general website description.

39. Contact Information

Prairieland Technologies LLC
1504 Vine St
Hays, Kansas 67601
United States

General Support: support@prairielandtech.com
Billing: billing@prairielandtech.com
Legal Notices:
Abuse Reports: abuse@prairielandtech.com
Copyright Notices:
Telephone: 785-612-3700

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